IT Specialist in Service Desk | IT Specialist im Service Desk (m/w/d)

Job Summary

This role is ideal for an IT professional looking to launch their career within a major international company in Berlin, focusing on ensuring smooth IT processes for over 1,000 specialists across six countries. The IT Specialist serves as the primary technical contact for national and international support inquiries, handling communication via phone, email, and in person. Day-to-day tasks include processing user requests, conducting detailed error analysis, developing effective solutions, and managing client installation and administration tasks. Furthermore, the specialist will take on smaller project responsibilities and conduct user training sessions, collaborating closely with various departments. The position offers an attractive package including an unlimited employment contract, flexible working hours, home office options, and extensive professional development opportunities, all within an open and appreciative company culture.