1st Level IT Support Specialist | Mitarbeiter (gn) 1st Level Support

Job Summary

This role focuses on ensuring the smooth operation of IT system environments by providing critical 1st Level Support. Key responsibilities include processing incoming support tickets in compliance with defined Service Level Agreements (SLAs), performing detailed troubleshooting, resolving technical disturbances, and managing clear customer communication. You will be responsible for documenting all activities accurately within the ticketing system and contributing to software maintenance and patch management efforts. Ideal candidates possess a completed IT vocational qualification, such as an IT Specialist for System Integration, or equivalent professional experience. Essential skills include basic knowledge of operating systems, office applications, and mobile devices, coupled with initial experience in network configuration like Routing & Switching and setting up Wireless LAN connections. This permanent position offers stability and the potential for direct takeover by the partner company, making it an attractive opportunity for dedicated IT professionals seeking long-term career growth in Nuremberg.