Service Technician Team Lead | Servicetechniker Teamleiterfunktion (m/w/d)

Job Summary

This role in Hamburg places you as a Service Technician Team Lead within a market-leading IT solutions and service management company specializing in cloud services, infrastructure management, and outsourcing. Day-to-day responsibilities involve coordinating the technician team in daily operations, ensuring seamless documentation of all IT processes, and proactively identifying and resolving hardware and software issues (including Windows and iOS) within defined timeframes. A key function is supporting the qualitative onboarding of new team members. The ideal candidate must possess a completed IT qualification, proficiency with common hardware (PCs/Notebooks), and practical experience utilizing Microsoft Office, Adobe, and various ticketing systems. This position offers a high degree of personal responsibility, flexible working hours, comprehensive training, and the potential for permanent employment after an initial temporary staffing period.