Customer Support Engineer, Clinical Applications | Customer Support Engineer Klinische Anwendungen (m/w/d)

Job Summary

This permanent position seeks a highly service-oriented Customer Support Engineer specializing in Clinical Applications to join a cross-location team supporting software solutions for hospitals across Germany, Austria, and Switzerland. The core responsibilities involve managing the full lifecycle of support requests, including ticket categorization, prioritization, and detailed documentation. A significant part of the job requires conducting problem analysis, performing database investigations, and utilizing SQL queries to resolve complex issues for end-users via phone, email, or remote access. Candidates must possess an IT background or equivalent qualification and bring at least three years of professional experience in Help Desk or 2nd-Level support, preferably within a medical context. This role offers the chance to work in a growing market, contributing to patient health outcomes through IT digitization, supported by strong team cohesion and opportunities for professional growth.