Customer Support Engineer Clinical Applications | Customer Support Engineer Klinische Anwendungen (m/w/d)

Job Summary

This role involves joining a cross-location support team dedicated to ensuring high customer satisfaction for software solutions used in hospitals. The Customer Support Engineer will be responsible for managing inbound support requests from existing customers, focusing on software solutions for clinical applications. Day-to-day tasks include categorizing, prioritizing, and documenting support tickets, performing complex problem and database analyses, and resolving user issues via phone, email, or remote access. A key function is preparing complex issues for escalation and collaborating closely with Product Management and Development teams to find definitive solutions. Candidates must possess a background in IT or a comparable qualification, bringing at least three years of experience in Help Desk or 2nd-Level Support, ideally within the medical environment. Strong technical understanding, particularly in databases and SQL, coupled with excellent service orientation and fluency in German, are essential for success in this meaningful role at the intersection of medicine and IT.