IT Support Specialist in Central IT Administration | IT-Sachbearbeitung in der Zentralen IT

Job Summary

This role as an IT Support Specialist in Central IT Administration for the City of Duisburg involves providing comprehensive IT support to users, encompassing on-site, remote, and telephone assistance. Key responsibilities include managing user accounts and permissions, assigning necessary resources, and providing hardware support for a variety of devices (PCs, notebooks, tablets, smartphones, printers). The specialist will also contribute to the central administration of cross-departmental applications and participate in the selection and introduction of new hardware and software. The ideal candidate must possess a relevant IT qualification (such as IT Specialist for System Integration or Digitalization Management) coupled with at least 18 months of professional experience. Essential technical skills include deep knowledge of PC hardware/software provision, specifically within the Microsoft 365 environment utilizing Microsoft Intune, and a solid understanding of networking and communication technologies like Microsoft Teams. This position offers a stable, full-time, permanent contract within the public sector, emphasizing service orientation, strong problem-solving skills, and teamwork.