Manager Commercial Excellence | Manager Commercial Excellence (m/w/d)*

Job Summary

This pivotal role as Manager Commercial Excellence involves driving the optimization and advancement of global sales processes, with a primary focus on leading the worldwide rollout of the Microsoft Dynamics 365 CRM platform (Sales & Marketing). Day-to-day responsibilities include serving as the CRM Owner, managing its functional development, prioritizing requirements, and coordinating releases with IT and key stakeholders. The manager will be responsible for ensuring data quality, integrity, and security while utilizing advanced methodologies like Lean Six Sigma and Process Mining to achieve end-to-end process automation and improvement. This position requires a professional with a strong background in sales or sales-adjacent functions, proven expertise in process analysis, and robust CRM experience, acting as a critical interface between Sales, IT, and Management in an international setting. Success hinges on strong analytical skills and the ability to conceptualize and deliver effective tool and process training.