IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

This role requires an ambitious IT Process Manager to take operational ownership of critical IT Service Management (ITSM) processes, specifically IT Change Management and IT Problem Management. Key responsibilities include ensuring process integrity, monitoring performance, supporting approval processes (CAB), and driving continuous improvement initiatives. You will be instrumental in developing and implementing an agile roadmap for Change and Problem Management, adhering strictly to ITIL Best Practices. As the primary stakeholder contact, you will translate requirements into process measures, maintain up-to-date documentation, and provide training and operative support to internal teams and external partners. Success requires a degree in Computer Science or a related field, several years of professional ITSM experience, and fluency in both German and English.