Internal Technical Support Specialist | Mitarbeiter Technischer Innendienst (m/w/d)

Job Summary

This role requires a dedicated specialist to professionally manage customer IT issues and ensure high-quality support within a leading system house focusing on Data Center, IT Infrastructure, and Cloud services. Day-to-day responsibilities include diligently maintaining the ticketing system, optimizing workflows, and fulfilling Service Level Agreements (SLAs). The specialist will actively manage and execute 1st, 2nd, and 3rd Level support tasks, handling incidents, service requests, and changes across various IT environments. Key qualifications include a technical degree or relevant training, expertise in administering Windows Client and Server operating systems, and a strong customer-oriented approach. This position offers an exciting and varied environment, opportunities for mobile work, and a commitment to professional development, making it ideal for a self-motivated and flexible professional seeking responsibility.