Service Manager, Mobility | Service Manager (m/w/d) Mobility

Job Summary

This Service Manager role focuses on coordinating the end-to-end (E2E) service chain within an innovative defense environment, specifically handling mobility services. Day-to-day responsibilities include ensuring strict contractual compliance, actively managing and resolving conflicts between service providers and customers, and steering escalations to boost customer satisfaction. The manager will lead a virtual agile service team, plan and coordinate involved stakeholders and external service providers, and participate actively in agile project teams. Key qualifications include a strong IT background (education or extensive experience), minimum ITIL Foundation V3 certification, and significant professional experience (3+ years) in IT Service Management, particularly within the Mobility/MAM/EMM domain. The position also requires proven experience as a Product Owner and expertise in project management methodologies, offering a dynamic opportunity to drive service improvement and technical coordination.