IT Support Specialist (1st-Level) | Mitarbeiter IT Support / 1st-Level-Support (m/w/d)

Job Summary

This role is ideal for technically inclined individuals who enjoy solving problems and providing excellent customer service within the IT sector. As an IT Support Specialist, your primary responsibilities will include managing the 1st-Level Support hotline, meticulously documenting issues within a ticketing system, and troubleshooting hardware and software problems, specifically within a Windows environment. A core function involves the installation, administration, analysis, and fault resolution of Microsoft Server and Client systems (both physical and virtual) for clients. When complex issues arise, you will ensure seamless ticket escalation to the 2nd-Level team. Key requirements include strong technical comprehension, the ability to remain calm under pressure, a high degree of self-initiative, and a minimum of a secondary school leaving certificate. This position offers a permanent contract, opportunities for professional development, and a collaborative team environment, making it attractive for both experienced professionals and career changers seeking training.