SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist Guided Buying (m/w/d)

Job Summary

This role involves providing essential IT support for the SAP Ariba Guided Buying module within an internationally active technology group based in Erlangen. The specialist will handle service tickets and incidents, ensuring resolution within defined Service Level Agreements (SLAs). Key responsibilities include assisting end-users with navigation and basic technical queries, documenting ticket progress thoroughly, and escalating complex issues to specialized IT teams or departments following established protocols. Candidates should possess initial experience in IT support or a service desk environment, foundational knowledge of SAP Ariba Guided Buying (or a willingness to quickly learn the system), and a highly service-oriented approach. This position offers long-term perspectives within an established IT environment, attractive compensation, and structured training materials, making it an excellent opportunity for professionals looking to specialize in SAP Ariba support.