IT Service Desk Agent with Italian Language Skills | IT Servicedesk Agent (w/m/d) - Italienischkenntnisse

Job Summary

This role is for an IT Service Desk Agent dedicated to providing essential first-level support to over 24,000 employees, specifically focusing on the Italian subsidiaries while also assisting German-speaking staff. Daily responsibilities include answering the Servicedesk hotline, utilizing a ticketing system to categorize and resolve hardware and software issues efficiently, and ensuring user satisfaction. When direct resolution isn't possible, you will coordinate ticket handover to specialized support units or external IT service providers. The ideal candidate possesses completed technical or service-oriented training, initial experience in IT support, and proficiency in system configuration tools like Windows 10, Office 365, Active Directory, and ITIL concepts. Crucially, fluent communication in both German and Italian is required. This position offers a stable, future-proof environment, flexible working models (up to 60% remote), and opportunities for professional development within a value-driven, supportive team culture.