Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent based in Hamburg, you will be the first point of contact for end-user support inquiries, providing qualified first-level incident resolution. This role is crucial for an IT service provider specializing in managed services for industrial companies, covering client support, hardware provision, and network monitoring. You will be responsible for processing and resolving incidents according to established processes and SLAs, supporting IT users with hardware and software questions, and meticulously documenting all activities within the service management tool. This position offers a long-term career perspective with predictable working hours, a varied international work environment, and a supportive team, making it an attractive opportunity for IT professionals seeking stability and growth.