IT Support Specialist (DATEV) | Mitarbeiter IT-Support (DATEV) (m/w/d)

Job Summary

This role is for an IT Support Specialist dedicated to providing essential 1st and 2nd level support, both over the phone and on-site, primarily focusing on clients utilizing the DATEV ecosystem. Key responsibilities include managing incoming support requests, conducting thorough error analysis, and resolving issues related to hardware and software installations. You will be responsible for installing new systems and helping clients with specific program inquiries within the DATEV environment. Additionally, you will collaborate with the team to manage and execute complex client projects. The ideal candidate should have completed vocational training in IT or the tax sector, possess practical experience in an IT support function, and demonstrate initial familiarity with DATEV software. Success requires a strong service mentality, excellent communication skills, proficiency in MS Office, and a structured, independent working style, supported by fluent German language skills.