IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role involves managing and optimizing IT service processes, focusing heavily on the ITIL framework. The Process Manager will take responsibility for the established Release Management process and drive continuous improvement across IT services, support processes, rollouts, and associated tools. A key part of the job includes reporting on quality management using key performance indicators and generating target-group-specific reports. The ideal candidate holds a degree in Computer Science or Business Informatics, possesses several years of professional experience defining, documenting, and implementing processes, and demonstrates strong analytical and communication skills. An ITIL certification is advantageous. This position offers high job security through an unlimited employment contract, flexible working hours, and opportunities for professional development, making it an attractive step for ambitious IT process experts.