Senior IT Service Delivery Manager | Senior IT Service Delivery Management (m/w/x)

Job Summary

This Senior IT Service Delivery Manager role, based in Gütersloh, involves taking responsibility for strategically important IT infrastructure projects within a dynamic global environment. The core focus is ensuring agreed Service Levels (SLAs) by managing complex service delivery processes, including Incident, Problem, and Change Management, adhering strictly to ITIL standards. Day-to-day activities include planning and implementing infrastructure projects, such as network, server, and firewall replacements, and coordinating internal and external partners to manage timelines and expectations successfully. Success requires a solid technical understanding of IT infrastructure, proven experience in service delivery (3+ years), and exceptional stakeholder communication and conflict resolution skills to maintain oversight and deliver results, even under time pressure.