Helpdesk Employee | Mitarbeiter Helpdesk m/w/d

Job Summary

This role involves supporting medium-sized businesses utilizing a cloud-based E-Recruiting and applicant management solution. The Helpdesk Employee will be crucial in aligning the service department with customer needs, providing comprehensive support via telephone and email. Key responsibilities include managing customer onboarding processes and delivering product training, particularly through engaging online sessions. The ideal candidate should possess strong communication skills, be internet-savvy, and proficient in MS Office applications. While a commercial or technical background is preferred, enthusiastic career changers are highly welcome. This position offers an intensive induction process, individual training programs, and a permanent contract within a professional B2B environment, focusing exclusively on corporate clients.