Service Manager & Team Lead – Cloud Platform Operations | Service Manager & Team Lead (m/w/d) – Cloud Platform Operations

Job Summary

This role is for a Service Manager and Team Lead responsible for the technical and operational leadership of a Cloud Platform Operations team, ensuring professional and efficient management of cloud infrastructure and Kubernetes environments. The successful candidate will act as the primary interface between the business and technical teams, focusing on service delivery, SLA adherence, and stakeholder governance. Key responsibilities include managing a team of up to 10 colleagues, overseeing resource deployment (including 5x8 and 7x24 on-call schedules), and driving continuous service optimization. The position requires strong technical comprehension of container technologies and cloud infrastructure, coupled with expertise in IT Service Management (ITIL) and incident/escalation handling, making it ideal for a leader who can maintain composure during critical incidents and effectively steer customer expectations.