IT Support Specialist / IT Service Desk (First & Second Level) | Fachinformatiker (m/w/d)

Job Summary

This role is ideal for an IT professional, including recent graduates, who is passionate about delivering exceptional First and Second Level IT support within a dynamic German entertainment technology company. As the initial point of contact for employees, you will be responsible for analyzing and resolving hardware and software incidents, ensuring stable IT operations across client systems in a Microsoft environment (Windows, applications, telephony, printers). Key responsibilities include managing user access rights, handling patch and update management, and meticulously documenting all solutions within the ticketing system. This position offers the opportunity to continuously develop internal IT support processes using modern tools, and potentially gain insights into IT infrastructure and system optimization, making it an excellent step for those seeking a challenging and engaging career in IT service management.