IT Support Specialist / IT Service Desk (First & Second Level) | Fachinformatiker (m/w/d)

Job Summary

This role is ideal for a dedicated IT professional, including recent graduates or career starters, who thrives in a fast-paced support environment. As the first point of contact for internal employees, you will be responsible for providing comprehensive First and Second Level IT support, ensuring smooth operations across all client systems. Key daily tasks include structured troubleshooting, incident resolution, and documentation within a ticketing system, primarily focusing on the Microsoft environment (Windows, software, telecommunications, and peripherals). The successful candidate will also manage patching, updates, mobile device management, and user access rights. This position offers the opportunity to contribute to the continuous development of the internal IT Service Desk and gain exposure to IT infrastructure, making it an excellent opportunity for professional growth within a creative, future-oriented German entertainment technology company based in Berlin-Tempelhof.