(Junior) AI Insights Specialist for Customer Experience | (Junior) AI Insights Specialist (m/w/d) im Bereich Kundenerlebnis
expertplace professionals GmbH
Job Summary
This role seeks a (Junior) AI Insights Specialist to revolutionize customer experience analysis for congstar, based primarily remotely with up to 30% presence in Cologne. The specialist will develop innovative AI and Natural Language Processing (NLP) approaches to analyze unstructured customer data, such as feedback and chat logs, to enhance the explanatory power of key Customer Experience (CX) KPIs. Responsibilities include building a systematic Insights Repository, methodologically supporting research activities using AI technologies, and developing predictive models to identify drivers of customer satisfaction. Ideal candidates possess a background in Data Science, Market Research, or a related field, fundamental knowledge of Text Mining and NLP, and practical experience with Python, R, and SQL. This position offers a dynamic environment focused on leveraging cutting-edge tools like Generative AI to drive data-driven decisions across Market Research and Data Analytics teams.
Required Skills
Education
Completed degree in Data Science, Market Research, Business Informatics, Psychology (with a focus on Statistics), or comparable qualification.
Experience
- First demonstrable successes in conceiving, executing, and implementing AI-based projects with measurable impact
- Experience in handling AI-based platforms and tools
- Experience using Python, R, and SQL programming languages
- Understanding of Customer Experience (CX) and Net Promoter Score (NPS)
Languages
Additional
- Up to 30% presence required at the Cologne location; 70% remote work possible. Position is temporary staffing (Arbeitnehmerüberlassung).
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