IoT / Azure / Remote Service / Power Platform Support Specialist | Supportspezialist (m/w/div.) für den Bereich IoT / Azure / RemoteService / PowerPlattform Region ...

Job Summary

This role involves providing crucial 2nd-level technical and operational support for IoT, Azure, Remote Service, and Power Platform solutions to regional teams and customers. The specialist will be responsible for competently addressing complex technical support inquiries, conducting thorough technical error analyses, and distributing essential technical information. A key part of the role is the technical processing of disruptions within 2nd-level support, including analyzing issues, creating and tracking tickets, and potentially replicating problems in a lab environment. The ideal candidate will possess a strong technical background, excellent communication skills, and a proactive, solution-oriented approach to problem-solving, contributing to continuous improvement within the team.