Electronics Technician for Technical Customer Support (2nd Level) | Elektroniker:in technische Kundenbetreuung im 2nd-Level Support (m|w|d)

Job Summary

As a 2nd Level Support Electronics Technician, you will be the primary technical expert for complex challenges related to battery storage systems. Your day-to-day will involve in-depth analysis, troubleshooting, and resolving technical issues escalated from 1st Level Support, often remotely using diagnostic software, but occasionally on-site. You will collaborate closely with the development team to improve products and services, document solutions, and manage technical knowledge. This role requires strong problem-solving skills, a customer-oriented approach, and the ability to communicate complex technical information clearly to various stakeholders, ensuring customer satisfaction with your expertise and contributing to the continuous improvement of energy storage solutions.