Electronics Technician for Technical Customer Support (2nd Level) | Elektroniker:in technische Kundenbetreuung im 2nd-Level Support (m|w|d)

Job Summary

This role is for a technical expert in 2nd-Level Support for battery storage systems, acting as a central interface for complex technical challenges. The individual will be responsible for in-depth analysis and resolution of escalated issues, focusing on independent troubleshooting, diagnostics, and developing sustainable solutions. Key tasks include remote and occasional on-site fault analysis, technical customer communication, and comprehensive documentation. This position requires close collaboration with the development team to continuously improve products and services. The ideal candidate will have a strong technical background in electronics or electrical engineering, experience with power electronics, and excellent problem-solving skills, contributing significantly to customer satisfaction and product enhancement within a dynamic, future-oriented industry.