SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist Guided Buying (m/w/d)

Job Summary

This role involves providing essential support for the SAP Ariba Guided Buying environment within an internationally active technology group. The specialist will primarily manage service tickets and incidents, ensuring resolution within defined service level agreements (SLAs). Key responsibilities include assisting users with operation, navigation, and basic technical queries related to the SAP Ariba system, documenting ticket progress, and escalating complex issues to appropriate IT or specialist departments following established procedures. The ideal candidate should possess a relevant IT or commercial background, initial experience in IT support or service desk functions, and foundational knowledge of SAP Ariba Guided Buying or the willingness to quickly learn the system. Success in this position requires a structured, service-oriented approach and reliable prioritization skills, alongside proficiency in German and basic English communication.