ITSM SAP and Signavio Process Manager | ITSM SAP und Signavio Process Manager (w/m/d)

Job Summary

This role involves driving the future of healthcare IT by managing and optimizing critical IT Service Management (ITSM) processes within the SAP environment. The Process Manager will take SAP ownership for Knowledge, Complaints, and Request Management, ensuring these ITSM processes are fully utilized within the organization's SAP framework. Key responsibilities include supporting Application Management with training and community management, defining the SAP process within the broader ITSM framework, and creating insightful reports to demonstrate the value of these services. Furthermore, the manager acts as the Signavio Application Manager, establishing governance and providing training to business units on process documentation. This position offers a flexible and dynamic work environment, allowing for up to 60% mobile work within Germany, making it attractive for professionals seeking work-life balance while making a strategic impact on global medical technology.