Customer Training Specialist | Mitarbeiter (m/w/d) Kundenschulungen

Maschinenfabrik Herkules Hans Thoma GmbH

Siegen, Nordrhein-Westfalen, Deutschland
Published Jan 14, 2026
Full-time
No information

Job Summary

This role involves delivering specialized technical training to customers on high-performance heavy machine tools, focusing on electrical and mechanical maintenance, product knowledge, and specialized equipment operation. The Customer Training Specialist will be responsible for conducting various training sessions, including crane, forklift, aerial work platform, and load securing certifications, as well as personal protective equipment (PPE) and height rescue training. A key part of the job is developing and maintaining comprehensive training documentation, including creating graphical representations of complex machine components and simplifying functional procedures for continuous improvement. The ideal candidate possesses a technical background in electrical or mechanical fields, strong PC skills (especially PowerPoint and graphic design software), and excellent interpersonal skills to engage with international clients. This position offers an international work environment and requires a willingness to travel.

Required Skills

Education

Technical apprenticeship/qualification in Electrical or Mechanical fields. Further qualification as Master Craftsman (Meister) or Technician is desirable. Subject-specific training for internal certifications is advantageous.

Experience

  • Technical professional experience in electrical and/or mechanical fields
  • Very good knowledge of the Herkules Group product portfolio
  • Professional experience in customer interaction and training delivery

Languages

English (Basic)

Additional

  • Willingness to travel and occasional customer support outside of scheduled training hours.