First and Second Level IT Support Specialist | 1st und 2nd Level Support (m/w/d)

Job Summary

This role involves providing essential First and Second Level IT Support, acting as the primary contact for software and hardware issues. Day-to-day responsibilities include analyzing and resolving fault situations, prioritizing and classifying disruptions, and meticulously documenting all requests and incidents within a ticketing system. The specialist will deliver support via phone, remote access, and on-site visits, ensuring effective handling of incoming customer inquiries. Key qualifications include a completed professional education in IT, such as IT Specialist for Application Development or System Integration, coupled with solid expertise in Microsoft Office and Windows environments. This position offers excellent development opportunities, regular working hours, and the chance to join a supportive team in Hannover, providing a stable career path with the possibility of permanent employment.