Service Desk and IT Support Specialist | Service Desk / IT Support Mitarbeiter (m/w/d)

Job Summary

This role focuses on connecting people and technology by providing essential 1st and 2nd level IT support to internal departments. Key daily responsibilities include handling user questions and problems via telephone (1st Level Support), managing ticket dispatching within the ticketing system to ensure all relevant information is captured and forwarded correctly, and independently resolving issues to contribute to sustainable problem elimination (2nd Level Support). The specialist will also utilize remote-desktop solutions to assist users. Candidates must possess a completed IT education or degree and a minimum of two years of relevant professional experience in IT support. Strong knowledge of PC hardware, communication technology like VoIP, and various Windows operating systems (8.1, 10, Server 2012/2016) is mandatory. Experience with ticketing tools (e.g., Jira, Remedy, Zendesk) and ITIL is desirable. This position offers an environment with diverse challenges and significant opportunities for professional growth while working on exciting projects for prominent clients.