IT Service Technician Onsite Support | IT Servicetechniker Onsite Support (m/w/d)

Job Summary

This role is for an IT Service Technician specializing in Onsite Support in Hamburg, working for a market-leading company focused on IT solutions and service management. The technician will be responsible for handling 2nd Level Support tasks in a production-oriented environment, focusing on Windows Client, Android, network, and telecommunications issues at the customer's location. Key daily activities include independently executing support tasks based on ticket and RFS systems, professionally communicating with clients, and meticulously documenting all work steps. Successful candidates must have professional IT training (e.g., as an IT Specialist for System Integration or IT System Electronics Technician), solid networking knowledge (Layer 1-3), and experience managing Windows environments and standard applications. This position offers development opportunities and a modern working atmosphere within an established company.