Team Leader Onsite Support | Teamleiter Onsite Support (m/w/d)

Job Summary

This role is for an experienced IT professional ready to lead the Onsite Support team for a major IT services and engineering solutions company in Neckarsulm. The Team Leader is responsible for ensuring high customer satisfaction and adherence to Service Level Agreements (SLAs). Day-to-day activities include planning assignments, coordinating projects for smooth service delivery, managing technical escalations, and providing professional leadership to assigned IT staff, including conducting team meetings and participating in the hiring process. The ideal candidate possesses a strong background as a Field Service Technician, extensive experience in IT service management, and proven leadership skills, coupled with excellent communication and assertiveness. This position offers a challenging and varied role within an international environment, supported by a competitive salary package and opportunities for continuous professional development.