IT Service Technician, Support and Customer Service | Servicetechniker (m/w/d) IT Support und Kundenservice

Job Summary

This versatile role as an IT Service Technician, focusing on support and customer service, is based in Hallstadt and involves critical day-to-day IT operations. The professional will be responsible for installing and maintaining hardware and software within client and server environments. Key duties include providing 1st Level Support, managing and prioritizing 2nd Level Support requests, and documenting all service activities within the helpdesk system. Furthermore, the technician will implement systems into existing networks and actively support IT projects from planning through execution. The ideal candidate possesses a technical background in IT or electrical engineering, coupled with practical experience in networking (LAN/WAN/TCP/IP), data backup strategies, and strong proficiency with Windows Server, Hyper-V, and Microsoft SQL Server. This position offers an attractive package including flexible working hours, mobile working options, comprehensive social benefits, and opportunities for continuous professional development.