First-Level IT Support Specialist | Mitarbeiter (m/w/d) First-Level-Support (IT)

Job Summary

The City Administration of Worms is seeking a dedicated First-Level IT Support Specialist to join the Internal Administration department. This role is crucial for maintaining operational efficiency, involving the immediate reception and resolution of incoming calls via the IT hotline, and managing hardware and software disturbances. Day-to-day tasks include handling repair and warranty claims, providing both remote and on-site support to municipal employees and schools, and ensuring smooth IT operations across the organization. The ideal candidate must possess proven knowledge of Microsoft operating systems, be highly service-oriented, and capable of meticulous work under pressure. This is a permanent, full-time position offering attractive public sector benefits, including professional development, flexible working arrangements, and support for work-life balance.