Technical Specialist | Techniker/in (m/w/d)

Job Summary

This full-time, permanent position as a Technical Specialist in Munich involves managing the end-to-end customer service process related to technical issues and repairs. Day-to-day responsibilities include receiving and processing customer complaints and warranty claims, conducting initial technical assessments for repairs, and ensuring transparent communication by informing customers about the repair progress. The specialist will also be responsible for creating and submitting cost estimates and managing the logistics of sending out repaired devices and spare parts. The ideal candidate must have a completed technical education, such as an Electronics Technician for Devices and Systems, proficiency in MS Office, and strong customer service orientation. Excellent German and English language skills are essential for effective communication within the dynamic team and with customers.