IT Service Desk Onsite Support Specialist | Mitarbeiter IT Servicedesk Onsite Support (w/m/d)

Job Summary

This role involves providing direct onsite IT support as the primary contact for software and hardware issues. The specialist will be responsible for prioritizing, analyzing, and resolving disruptions, utilizing remote tools for system recovery. A key part of the role is meticulous documentation of solutions in the ticketing system and maintaining asset data, alongside actively contributing to the knowledge base to enhance process efficiency. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a collaborative spirit, thriving in a dynamic support environment.