IT Systems Technician Client Service | IT-Systemtechniker Client Service (m/d/w)

Job Summary

This role involves executing operational tasks for IT operations within supported companies, serving as the primary contact for internal clients on IT-related inquiries, and coordinating with external service providers. Key responsibilities include performing client service and end-user management, providing on-site and remote support, and managing network and patching. The position also entails coordinating service management, handling IT service orders, and managing escalation and complaint processes for orders and tickets. Additionally, the technician will conduct demand analyses and document asset management, requiring a proactive and independent work style with strong communication and teamwork skills.