IT System Electronics Technician (Customer Support) | IT-System-Elektroniker (gn)

Job Summary

This role is perfect for a service-oriented individual who enjoys analyzing technical problems and finding pragmatic solutions in a fast-paced IT support environment. As an IT Support Technician, you will be the primary point of contact for IT inquiries, competently supporting users in their daily business. Key responsibilities include conducting technical consultations, processing customer requests to resolution, and ensuring high service quality. You will independently perform fault diagnoses across telephony, internet, TV, and mobile communication systems, assist with setting up routers and end devices, and reliably coordinate technician appointments for connection provision and fault clearance. The ideal candidate has completed an IT or technical apprenticeship or possesses comparable practical experience, basic knowledge of networking and telecommunications, and proficiency with common IT and ticketing systems. This position offers a modern workplace, a supportive team, and options for work-life balance and home office flexibility.