SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist Guided Buying (m/w/d)

Job Summary

This role involves working as an SAP Ariba Guided Buying Support Specialist for an international technology group based in Erlangen. The core responsibility is managing and resolving service tickets and incidents within the SAP Ariba Guided Buying environment. Day-to-day tasks include providing essential user support on system operation and navigation, handling simple technical inquiries, and ensuring timely ticket resolution within defined Service Level Agreements (SLAs). Complex issues must be escalated appropriately to IT Support or specialized departments following established processes, and meticulous documentation of all tickets is required. Candidates need a relevant IT or commercial qualification and initial professional experience in IT Support or Service Desk functions. Crucially, applicants must possess fluent German language skills and basic English communication skills, along with a service-oriented and structured approach to ticket prioritization and management. The position offers deployment in an established IT environment with clear processes and existing training materials.