Project Coordinator Telecommunications and Services | Projektkoordinator Telekommunikation und Dienstleistungen (m/w/d)

Job Summary

This role as Project Coordinator for Telecommunications and Services involves managing municipal service delivery for the City of Karlsruhe. The coordinator serves as the primary customer contact, handling communication, consultation, and ticket management across all channels. A core function is project coordination, which includes prioritizing requests, organizing stakeholder meetings, and ensuring efficient resource deployment. Day-to-day tasks involve strategic resource planning, monitoring orders, preparing work instructions for technicians, and managing commercial aspects like inventory control and material ordering using SAP. The coordinator is also responsible for system management of the ticketing platform (Matrix42) and developing project controlling KPIs to support digitalization and process optimization efforts. Candidates must possess a degree in a commercial or technical IT/Telecommunications field and demonstrate proven experience in independent project coordination and strategic resource management. This position offers a varied, challenging environment with flexible working hours and competitive tariff-based compensation.