Onsite Support Specialist | Mitarbeiter im Onsite Support (m/w/d) - 070126-3-HAM

Job Summary

This role is ideal for an IT professional looking to provide comprehensive onsite and remote support for a leading IT service provider in Hamburg. The Onsite Support Specialist will be responsible for managing the entire lifecycle of IT incidents, from qualified ticket acceptance and prioritization to detailed documentation and resolution. Key daily activities include performing first and second-level support for software and hardware issues, conducting error analysis, setting up and dismantling hardware components, managing office moves, and maintaining asset data integrity. Candidates must possess a completed IT vocational education or equivalent qualification, proven experience in 1st and 2nd Level Support, and proficiency with Windows and Microsoft Office environments. The role requires strong communication skills, a documentation-focused mindset, and offers excellent opportunities for career starters and lateral entrants to gain valuable experience in complex project environments.