Junior ITIL Process Manager | ITIL Process Manager Junior (m/w/d)

Job Summary

This role is ideal for a junior professional seeking to manage and coordinate IT service processes within a major international IT service provider. The Junior ITIL Process Manager will be responsible for controlling and monitoring service tickets to ensure compliance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Daily tasks involve coordinating ticket-based IT processes, handling escalation management for SLA/OLA risks, supporting the senior Process Manager, and generating performance reports. This position requires participation in meetings and necessitates working in a 24/7 shift operation. Candidates must possess a completed IT-related education or degree, at least three years of professional experience in the IT sector, and strong proficiency in both German and English, making it a demanding yet rewarding entry point into IT service management.