IT Service Technician, 2nd Level Support | IT Servicetechniker im 2nd Level (m/w/d)

Job Summary

This role is an exciting opportunity for an experienced IT Service Technician to join a leading European IT company specializing in comprehensive IT and e-commerce solutions in Wolfsburg. The core function involves providing critical 1st and 2nd Level (and occasional 3rd Level) support, managing tickets using BPoS, and ensuring smooth IT operations. Day-to-day tasks include installing and imaging notebooks, supporting Canon Uniflow printers, managing employee onboarding/offboarding, and administering mobile devices (iOS, Android, Windows 10) via Intune. Key qualifications include a completed IT vocational training (e.g., IT Specialist for System Integration) and professional experience in onsite service or technical support. This position offers a varied workload in an international setting, regulated working hours, and the potential for permanent employment after an initial temporary contract.