IT Technician | IT-Techniker (m/w/d)

Job Summary

This role is for an IT Technician focused on maintaining a diverse system landscape and ensuring operational stability. The core responsibilities involve providing 1st and 2nd level support, managing customer inquiries via phone, email, and in-person, and resolving technical disturbances while adhering to strict SLAs. You will also contribute to IT projects, manage asset data, and actively work towards continuous optimization of operational processes and structures. Key qualifications include a Class B driver's license, advanced knowledge of Windows, Office, and standard hardware environments, and proficiency in German. Ideal candidates possess prior experience in telephone support and demonstrate strong communication, teamwork, and self-starter capabilities. This position offers an unlimited contract, competitive compensation, flexible hours, and significant opportunities for professional growth and potential direct takeover by the client.