Head of Department, Now Assist – AI on the ServiceNow Platform | Abteilungsleitung (m/w/d) Now Assist – KI auf der ServiceNow Plattform

Job Summary

This leadership role involves taking overall responsibility for building, leading, and developing the "Now Assist" team, focusing on the scalable introduction and productive operation of AI functions within the ServiceNow platform. The successful candidate will define the vision, strategy, and roadmap for AI implementation (Now Assist), ensuring measurable value creation in service processes, including automatic ticket routing and knowledge building. You will be responsible for assembling a high-performing team covering product, business analysis, architecture, and development, while orchestrating internal and external stakeholders. Key requirements include proven leadership experience, strategic vision combined with operational skill, excellent stakeholder management, and strong communication skills in both German and English. This position is ideal for a strategic leader who can translate complex technical matters into actionable plans and embed an "AI first" mindset into daily operations.