Technical Support Specialist | Robotic Kitchen Operations | Technical Support | Robotic Kitchen Operations (all genders welcome)

Job Summary

This role is a key position within the Remote Operations Team, ensuring the stable and reliable performance of robotic kitchen systems in the field. The Technical Support Specialist will primarily work from the Hamburg location, providing technical assistance and monitoring systems remotely, mainly via telephone. Day-to-day tasks include analyzing and resolving technical issues during live operation, creating virtual instructions and guides for efficient system use, and collaborating closely with internal departments like Field Service, Development, and Customer Project Management. The ideal candidate possesses a technical background (IT, Software, or Mechatronics), strong communication skills, and a solution-oriented mindset. This position offers a unique opportunity to revolutionize the intersection of technology and culinary arts within a dynamic, fast-growing startup environment.