First Level Support and Administration | First Level Support und Administration (m/w/d)

Job Summary

This role involves providing essential first-level IT support and administrative services for an owner-managed IT company in Munich, which manages client workstations and server landscapes for medium-sized businesses. The successful candidate will coordinate incident resolution, manage service requests within the Microsoft environment (including Active Directory, Exchange, Office365, Windows Server, SCCM), and administer end-users and client systems. This position requires strong problem-solving skills to address complex technical issues in collaboration with specialized teams and ensure compliance with SLAs. It's an excellent opportunity for an IT professional with initial experience in complex IT infrastructures and ITIL processes to join a stable, future-oriented industry with good development prospects and flexible working hours.