IT Support and Service Employee | Support-/ Servicemitarbeiter*in (w/m/d)

Job Summary

This role involves serving as the primary contact for users, providing support, and resolving hardware and software issues. Key responsibilities include receiving and coordinating incident reports, conducting initial problem analysis, resolving issues on first contact, or escalating them to second-level support. The successful candidate will monitor the resolution process, contribute to optimizing incident management processes, and assist in developing management information. This position requires strong communication and problem-solving skills, a service-oriented mindset, and a background in IT. It offers a stable work environment within a modern administration, opportunities for professional development, and flexible working arrangements like home office.