IT System Engineer First-Level Support | IT System Engineer (m/w/d) First-Level-Support

Job Summary

This role is ideal for an IT professional focused on providing excellent first-level support and progressing into second-level activities. Day-to-day responsibilities include comprehensive user support, performing fault analysis, and resolving issues related to both hardware and software. You will be crucial in maintaining the stability of the IT infrastructure by escalating and handling second-level support tasks. The ideal candidate holds a completed qualification as an IT Specialist or equivalent, coupled with initial professional experience in the field. Strong communication skills in both German and English are required to effectively manage user interactions and technical documentation. This position offers above-tariff compensation, holiday and Christmas bonuses, and excellent opportunities for permanent employment with the client.