Service Desk Employee | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role is an excellent opportunity for an experienced Service Desk professional to join a global IT services and engineering solutions company in Hamburg. The Service Desk Employee will be responsible for providing 1st Level Support, analyzing and resolving hardware and software issues, and managing incoming incident reports. Key daily tasks include prioritizing, classifying, and documenting issues within the ticketing system, providing initial resolutions via remote support, and escalating complex cases to specialized teams. Candidates must possess professional experience in 1st Level Support, proficiency with MS Office and current Windows operating systems, and familiarity with ticketing and remote tools. This full-time, permanent position offers significant opportunities for personal and professional development through various programs, individual career planning, and the chance to take immediate responsibility in interesting projects, coupled with flexible working arrangements.